LaDonna Farrish
President
LaDonna Farrish serves as the Co-Founder and President of Wharton|Farrish Incorporated, where she established a platform for cultivating expertise in the areas of quality and compliance. Her role involves authoring, designing, and facilitating courses pertaining to business, quality control, continuous improvement, human factors, and technical writing.
LaDonna holds a Master's Degree in Divinity from Duke University and a BS in Political Science and Communications. She has also obtained Project Management Certification. She currently resides in Graham, NC, where she cherishes time spent with her husband and son.
Kathy Wharton-Johnson
Chief Executive Officer
Kathy Wharton-Johnson serves as the Co-founder and Chief Executive Officer of Wharton|Farrish Incorporated, which she co-established in 2018 as a Service Disabled Veteran Owned Small Business and SBA woman-owned small business.
Kathy holds a Ph.D. (ABD) in Public Policy and Administration from Walden University, a Master’s Degree in Management and Leadership and a BA in Communications with a concentration in technical writing. Alongside her professional endeavors, she balances her role as a mother of four and resides with her husband and dog in Charlotte, NC.
Course Curriculum and Design
Wharton Farrish works directly with your organization to design training that meets the specific organizational need. We do not stockpile or sell recycled content. Every training is customized and we can design upon request a curriculum to identify and address deficiencies and gaps. We also quantify results post training.
These courses represent curriculum we have developed and delivered to date. Send an email to customercare@whartonfarrish.com for sample curriculum and customization options. We look forward to working with you!
Sexual Harrasment
Two-day in this workshop sexual harassment is presented as it relates to personal ethics and integrity and employees are empowered by understanding that prevention of it lies within their hands.
Elevated beyond typical compliance training, an organization makes it clear that accountability, respect and empathy are critical components of its culture.
Diversity & Inclusion
This one-day course focuses on inclusion tactics that attract, retain, and develop the best and brightest talent, clients or customers. Demographic trends and workforce inclusion efforts have created a more diverse workplace. Due to this new normal, personal awareness skills are needed to build relationships across difference.
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Lean Writing
Two-Day course provides a complete process for planning, writing, and editing technical documents, including assessing the needs of users, choosing document formats, and making effective use of graphics. Successfully conveying complicated content to end users — both internal and external — is essential and can greatly enhance the value of products and services.
Technical Writing
Two-day course addresses highly technical documentation. We address the misconception that highly technical information must be captured in a way that is difficult to read, understand, or write. This course includes tools for regulatory, compliance, and quality professionals at all levels; and is appropriate for all industries. Attendees will be introduced to Plain Language basics and improve their ability to convey complex information with clarity and precision.
Customer Experience Management
Two-day course provides insight into the interactions and relationship between a company and its customers. CEM also focuses on company interaction with employees, facilities, and marketing, including virtual constructs. Understanding and improving the total customer experience requires that an organization look beyond basic tactical approaches that simply focus on delivering quality products and services.
Standard Operating Procedures and Work Instructions
This one-day course is an introduction to to Standard Operating Procedures, Work Instructions or Standard Work processes. The course provides a complete process for planning, writing, and editing an includes assessing the needs of users, choosing appropriate document format, and making effective use of graphics. These documents are critical to recurring operations and significantly impact quality.
Public Speaking
This two-day workshop includes skill enhancement for professionals at all levels; and is appropriate for all industries. Attendees will leave the course with improved ability to convey complex information with clarity and precision.This workshop will assist participants in the preparation and delivery of information for conferences and other public settings. It will offer invaluable insight into how to improve presentation and communication skills to maximize the impact of agency outreach efforts and consistency of agency messaging.